What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form shown as deleted after just being created due to server delay

    Asked by dakar200 on May 09, 2016 at 01:55 PM


    After creating the form, i received a message, "FORM NOT FOUND", please see the file attached.


    Page URL:

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    Answered by Ben on May 09, 2016 at 03:01 PM

    There is actually an issue currently causing the forms created in EU location to show that error instead of the form, due to a delay between servers.

    Our developers are however working on the same and should resolved it soon (we do not know exact ETA).

    I will however raise this to our developers so that you can be updated once they do.

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    Answered by impcat on May 09, 2016 at 03:15 PM

    yes I have the same issue!!! plus all sorts of other problems like paypal payment modules not showing up, lots of fields missing from the form url despite being there in the form editor etc etc etc!!!!
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    Answered by Ben on May 09, 2016 at 03:18 PM

    @impcat, I have moved your post to a new thread that I will raise to our developers as well. This is the link to the new thread: https://www.jotform.com/answers/835452

    I will follow up on the same shortly.

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    Chief Technology Officer

    Answered by eee on May 10, 2016 at 08:06 AM


    We had a replication problem yesterday, everything is normal at the moment.

    Kindest Regards,

    - Ertugrul.