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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error message by Paypal upon submit button (html embedded form)

    Asked by TheHandArts on March 11, 2012 at 05:57 AM

    Hi, I am using Jotform with Paypal integration on html form to my website.

    But each time i submit button it will redirect to me to an error message below.

    Page URL:

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    JotForm Support

    Answered by idarktech on March 11, 2012 at 06:04 AM

    Hi there,

    To fix it, kindly edit your paypal product quantity and remove the word "Person" on your product quantity.


    "1 Person", should only be "1" (without quotes) . Please keep in mind that quantity value must be an integer.

    Hope this helps. Thank you so much!

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    Answered by TheHandArts on March 11, 2012 at 06:19 AM

    Thank you very2 much. I really appreciate your quick reply.

    It works.!!

    Thank you


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    Answered by gori-mathew on March 11, 2012 at 06:26 AM


    Welcome and thanks for your feedback, we are glad to know that you were helped.