What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    This is really terrible!

    Asked by CelesteInTex on May 09, 2016 at 05:09 PM

    This is really terrible!

    I just spent 3 hours figuring this out, and it just shouldn't have to be this hard.

    It took me a while to figure out that the address fields were all the same from form to form: addr_line1, addr_line2, etc. And I just couldn't extrapolate from the examples to my specific form, i.e. it took a while to figure out that the first part of the string, for me, should be address16. Lot of trial and error...

    Then I had to figure out how to get the phone numbers and email into the email without the headers/labels.

    I finally figured out that I had to go into the properties for each field to figure out the correct ID:

    So this is what my email form finally contains:











    And this is what is delivered, which is what I want:

    Celeste LastName






    United States

    (132) 132-1313

    (123) 213-2132


    Like I said, it just shouldn't be this complicated to configure the email notification.

    Thanks for your attention to this!

    This is a re-post of a comment on How to Strip Headers from Postal Addresses in Email Alerts

  • Profile Image
    JotForm Support

    Answered by BDAVID on May 09, 2016 at 07:00 PM

    Please feel free to contact us anytime you get stuck on something, so we can guide you to avoid consuming too much time.

    Open a new thread if you need anything else, we will be glad to help you.