We are not getting notification emails

  • advantagedrainage
    Asked on May 9, 2016 at 5:42 PM

    We have not gotten an email from you for our form submissions since 4/21, is there something we need to do?

    Page URL: http://www.advantagedrainage.com/contact_advantage_drainage.asp
  • Kiran Support Team Lead
    Replied on May 9, 2016 at 8:03 PM

    I see that your email address is in our bounce list and hence you are not receiving any notification emails. I have now removed the email from the bounce list and everything should be fine now.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     

     

    Please get back to us if you need any further assistance. We will be happy to help.  
  • CAS13
    Replied on May 9, 2016 at 9:05 PM

    My address is not on the 'bounce' list, and I am still not getting emails, and must go to 'analytics' to view them.  Please explain.

  • David JotForm Support Manager
    Replied on May 9, 2016 at 11:21 PM

    Have you checked the spam folder? You may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com