- thrinakieAsked on March 11, 2012 at 09:59 AM
please cancel my account or downgrade from premium to free user.
Thank you very much
- JotForm SupportmlizAnswered on March 11, 2012 at 10:12 AM
Your account is paid via Paypal to downgrade the account you will have to cancel the subscription from your Paypal account.
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.
Thanks for using JotForm.