What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel my account please

    Asked by thrinakie on March 11, 2012 at 09:59 AM

    Dear JotForm,

    please cancel my account or downgrade from premium to free user.


    Thank you very much


  • Profile Image
    JotForm Support

    Answered by mliz on March 11, 2012 at 10:12 AM

    Your account is paid via Paypal to downgrade the account you will have to cancel the subscription from your Paypal account.

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    Thanks for using JotForm.