Im not receiving my notifications anymore.

  • Profile Image
    Asked on May 09, 2016 at 07:09 PM

    Hey Jotform Team,

    I recently disabled a form because I was going out of town and didn't want to receive submissions. Since I've enabled the form, I am no longer receiving my email notifications. However, I am still receiving auto responders though. Please help.



  • Profile Image
    Answered on May 09, 2016 at 10:10 PM

    It appears that the email address was added to the bounce list. It was added to the bounce list due to the following reason: "The email account that you tried to reach is disabled."

    I have now removed the email address from the bounce list. However, please make sure that your email address is now enabled on your end so the next email notifications will be sent successfully.

    You can also check on your end if an address is in the bounce list. Simply follow this guide to learn how: How to Remove Your Email Address from Bounce List

    If you need further assistance, please let us know.