What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form isn't displaying in the preview.

    Asked by ynnadje on May 09, 2016 at 07:54 PM

    Hello,

    I created a subscription form for a community event.

    Everything looks fine, but when I want to preview the form I get a almost empty screen. All fields like adress, name, ... are not displayed.

    Can you please help?

    https://form.jotformeu.com/61297071226353

    Page URL:
    https://form.jotformeu.com/61297071226353

    displaying subscription form name preview not displayed
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 09, 2016 at 10:37 PM

    We apologize for the inconvenience. We had a replication issue on our servers in EU, which may be why the form isn't displaying properly on the preview. Rest assured our developers are working on it.

    However, I checked the form you have linked and the forms appears properly on my end. Can you try saving the form again and checking it in the Preview to see if the issue still persists?

    Please let us know if you need further assistance.

  • Profile Image

    Answered by ynnadje on May 10, 2016 at 12:59 PM

    Thanks! Yes It seems to work now.

    I have one more question concerning my template. I use the "Purchase Order" Payemet field.

    I have created a link with Google spreadsheets. When I submit a form, the data for the "Purchase order" Payement field is in only one cell. Is it possible to have a cell for each product and a cell for the total price?

     

    Danny

  • Profile Image
    JotForm Support

    Answered by Kiran on May 10, 2016 at 02:17 PM

    Thanks for confirming that the forms are working fine now. Since the other question is not related to this thread, I've moved it to a separate thread and shall be answered there shortly.

    https://www.jotform.com/answers/836250

    Thank you!