What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I change my JotForm username

    Asked by BethNYCPPP on May 10, 2016 at 12:11 AM
    This jotform account is for a small charity group and I used my own name as part of the user name but am retiring from the group. Is there a way to change it? Thanks!
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    JotForm Support

    Answered by jonathan on May 10, 2016 at 12:16 AM


    Only members of the support team can change JotForm account/username. 

    Please provide us at least 3x choices of new username you want your current BethNYCPPP   to change to. We will check the availability.

    Please take note also that if you were using custom URL name of forms, they will be affected if you change username. You wil need to change them manuall as well to match the new username.

    User guide: How-to-Create-a-Custom-URL-of-a-Form

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    Answered by Beth  on May 10, 2016 at 12:24 AM





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    JotForm Support

    Answered by jonathan on May 10, 2016 at 12:37 AM

    The 1st option is available. I have now changed your account/username to NYCPPP 

    You need to relogin using the new username at https://www.jotform.com/login to see the updated status.

    Let us know if you need further assistance.


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    Answered by slovakatlanticcommission on May 12, 2016 at 02:00 PM


    could you please change my username to globsec ?


    Thank you.

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    JotForm Support

    Answered by david on May 12, 2016 at 02:30 PM

    @slovakatlanticcommission The username "globsec" was available so I went ahead and made the change.  Your username is now "globsec".  If there is anything else we can assist you with, please create a new thread and we will be happy to help.