What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I did check your account and it seems to be in good shape currently. What error message you were getting? I would suggest you to please share a screenshot of the error message and we will take a look. The following guide should help you how to upload image in forum post: http://www.jotform.com/answers/277033
If you want to reset your account password, you can do so by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:
Hope this helps.
Do get back to us if you have any questions.