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I did check your account and it seems to be in good shape currently. What error message you were getting? I would suggest you to please share a screenshot of the error message and we will take a look. The following guide should help you how to upload image in forum post: http://www.jotform.com/answers/277033
If you want to reset your account password, you can do so by clicking on the "Forgot Password" link which is in "Sign In" window. Please check the screenshot below:
Hope this helps.
Do get back to us if you have any questions.