- splongyAsked on May 10, 2016 at 05:21 AM
What happens if you go over the amount of payments in a month?
- JotForm SupportJanAnswered on May 10, 2016 at 09:20 AM
In the Free plan, you can only receive 10 payment submissions per month. Your account will get suspended if you exceeded the limits. You need to wait for the counter to be reset. The limit counter resets every 1st day of the month.
If you have any questions, let us know. Thank you.
- splongyAnswered on May 10, 2016 at 12:11 PM
Can you easily move between plans? So for example of I was on the free plan and then realised I needed more payment submissions one month, can I easily upgrade and then downgrade the next month if I no longer needed them?
- JotForm SupportJanAnswered on May 10, 2016 at 01:30 PM
Yes, you can upgrade your plan anytime. If you want to downgrade back to free, please make sure to cancel it before the renewal date. For example, you upgraded your plan today (May 10, 2016). The renewal date will be (June 10, 2016). If you didn't cancel it prior, you will be charged automatically.
Let us know if you still have any questions. Thank you.