What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Free plan: How many payments can you receive in a month?

    Asked by splongy on May 10, 2016 at 05:21 AM

    What happens if you go over the amount of payments in a month?

    receive receive payments free plan how many payments monthly
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    JotForm Support

    Answered by Jan on May 10, 2016 at 09:20 AM

    In the Free plan, you can only receive 10 payment submissions per month. Your account will get suspended if you exceeded the limits. You need to wait for the counter to be reset. The limit counter resets every 1st day of the month.

    If you have any questions, let us know. Thank you.

  • Profile Image

    Answered by splongy on May 10, 2016 at 12:11 PM

    Can you easily move between plans?  So for example of I was on the free plan and then realised I needed more payment submissions one month, can I easily upgrade and then downgrade the next month if I no longer needed them?

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    JotForm Support

    Answered by Jan on May 10, 2016 at 01:30 PM

    Yes, you can upgrade your plan anytime. If you want to downgrade back to free, please make sure to cancel it before the renewal date. For example, you upgraded your plan today (May 10, 2016). The renewal date will be (June 10, 2016). If you didn't cancel it prior, you will be charged automatically.

    Let us know if you still have any questions. Thank you.