What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    emergency!!! my account has been wrongfully suspended!!

    Asked by Ginger on March 11, 2012 at 06:43 PM

    Please unsuspend my account!! I am a web designer and was trying to set up a login form to password protect a section of a client's web site. I was not phishing! I have your forms on SEVERAL clients sites and they will be beyond angry with me now that their forms don't work!! You are going to cost me a lot of money if you don't get this back up and working. PLEASE PLEASE PLEASE fix it right now!!!

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    JotForm Support

    Answered by Goldo on March 11, 2012 at 06:50 PM

    We have unsuspended the account. Forms should be back to normal.

    Sorry for the inconvenience.

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    Answered by jcm0731 on March 11, 2012 at 06:57 PM

    @Ginger,

    You can now also subscribe to FREE accounts so we can assists you better.
    You can use the same E-mail account to subscribe, and this will carry over your Forms from Guest account to the new account.

    Please include also the URl of your forms in question so we can take a look at it and assist you.

    jcm0731

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    Answered by Ginger on March 11, 2012 at 06:58 PM

    thank you - I wish you had at least given me a warning that I might be doing something wrong like a pop-up or something.

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    JotForm Support

    Answered by Goldo on March 11, 2012 at 07:11 PM

    Your account was automatically suspdended by our phishing tool as maybe one of your forms looks suspicious. We have now marked it as good, so everything should be working now.

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    Answered by Kenneth on August 19, 2012 at 03:56 PM

    @Ginger can you help us with suspended account for CTE WORLD music artist Scrilla.   We recently notified Twitter that he had some imposter accounts but @Scrilla was suspended as well.   We're sorry if we filled out the form wrong, and we can send in  paperwork to show correct ownership...please help.  Scrilla just released his first label album and downloads have went from 1500 a day to less than a 100 day since the suspension.