What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I would like to downgrade my subscription to the free account. I wanted to make sure I won't loose the forms I've created .

    Asked by CSUART on May 10, 2016 at 10:31 AM

    Hi.

    I would like to downgrade my subscription to the free account. I wanted to make sure I won't loose the forms I've created under the Bronze account.

    I have deleted the submissions, and am under the free account limit.

    I work for a university, and we only need the larger limit for a few months each year.

    Thank you.

    Mark

    Make won't Submissions account limit and Free account limit
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 10, 2016 at 12:14 PM

    Hello Mark,

    I did check your account and found that you have successfully cancelled your subscription. You will not be billed again but your account will stay bronze until may 25, 2016 for the time you have already paid. After this date your account will automatically downgrade to free plan. 

    You seems to have deleted all submissions from your form. You have not received any submissions this month and have not utilized any upload storage space. Your account is well within limits of free account and once your account is downgrade you will not have any trouble. Your forms will remain in your account and you will not loose them.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!