I would like to downgrade my subscription to the free account. I wanted to make sure I won't loose the forms I've created .

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    CSUART
    Asked on May 10, 2016 at 10:31 AM

    Hi.

    I would like to downgrade my subscription to the free account. I wanted to make sure I won't loose the forms I've created under the Bronze account.

    I have deleted the submissions, and am under the free account limit.

    I work for a university, and we only need the larger limit for a few months each year.

    Thank you.

    Mark

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    ashwin_d
    Answered on May 10, 2016 at 12:14 PM

    Hello Mark,

    I did check your account and found that you have successfully cancelled your subscription. You will not be billed again but your account will stay bronze until may 25, 2016 for the time you have already paid. After this date your account will automatically downgrade to free plan. 

    You seems to have deleted all submissions from your form. You have not received any submissions this month and have not utilized any upload storage space. Your account is well within limits of free account and once your account is downgrade you will not have any trouble. Your forms will remain in your account and you will not loose them.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!