What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    form disabled

    Asked by kendrafagan on May 10, 2016 at 12:07 PM

    Hello, why has my account been disabled? I am still within in the free use package and all of my form submissions are showing a disabled message: http://abcdesignstudio.com/affiliateforms/

     

    Please advise ASAP

    Page URL:
    http://abcdesignstudio.com/affiliateforms/

    Submissions message hello my account
  • Profile Image
    JotForm Support

    Answered by david on May 10, 2016 at 01:40 PM

    We do not allow for the collection of usernames and/or passwords through forms. 

    http://www.jotform.com/terms/

    I am not sure how yours have gone so long without our phishing detector suspending them, however, nearly all your forms ask for such information.  Since I cannot whitelist the forms with usernames and passwords, your account will remain closed.

    Please refrain from creating any such forms in the future as they will also result in suspension of your account.