I am receiving blank notifications

  • minalinsight
    Asked on May 10, 2016 at 12:24 PM

    Hi ,

    I have a form set up called "General newsletter" and I am receiving blank notifications for that form. When I test the form it works fine. Please help.

     

    Jotform Thread 836136 Screenshot
  • BJoanna
    Replied on May 10, 2016 at 1:51 PM

    I have tested your form and email address that I entered inside of your form was sent successfully to your email address. You can also see it inside of Inbox folder on your account.

    I am receiving blank notifications Image 1 Screenshot 30

    Inside of this guide you can find how to view your email history or logs:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    Considering that your email field is not required, your users probably submitted your form without entering any data. You can prevent them to submit blank form by making your field required. To do that inside of your Form builder select your email field and click on Required option. 

    I am receiving blank notifications Image 2 Screenshot 41

    Hope this will help. Let us know if you need further assistance. 

  • minalinsight
    Replied on May 10, 2016 at 2:27 PM

    What is this thing?? I found this in browse activity for my account history.

    I am receiving blank notifications Image 1 Screenshot 20

     

  • KadeJM
    Replied on May 10, 2016 at 3:39 PM

    That's a log of your Email History for you to view and track the details of emails sent out from your account to and from you via your forms from users after they hit our servers.

  • minalinsight
    Replied on May 10, 2016 at 3:55 PM

    But I did not send out that email and I even don't know who is Joe morales, luxury real estate advisor. Can you please take a look in detail asap and let me know? Not sure whats going on. 

  • BJoanna
    Replied on May 10, 2016 at 4:32 PM

    That is Autoresponder email that is set inside of your form http://www.jotform.us/form/61055511548149.

    I am receiving blank notifications Image 1 Screenshot 30

    I am receiving blank notifications Image 2 Screenshot 41

    Autoresponder email is automatically sent to your users once your form is submitted. If you do not want that Autoreponder is sent to your users once they submit your form, you can delete Autoresponder email from your form. Inside of this guide you can find how to do it:

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Feel free to contact us if you have any other questions. 

  • minalinsight
    Replied on May 10, 2016 at 5:10 PM

    I did not set that up and that is not even my business? Can anybody explain who set that up? This is really disappointing. 

  • BJoanna
    Replied on May 10, 2016 at 5:28 PM

    Does someone have access to your account? If so maybe they have added Autoresponder email to your form. I have checked Form Revision History of your form and I saw that your form was updated today. 

    https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs 

    Did you cloned that form to your account? If original form had same Autoreponder email, your cloned form will also have it. 

    Feel free to contact us if you have any other questions.