What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form is not accessible and I can't view any submissions.....Why?

    Asked by donald_hurren on March 11, 2012 at 08:09 PM
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    Answered by jcm0731 on March 11, 2012 at 08:12 PM

    hi donald_hurren,

    I can see no issue with your account and forms.
    Perhaps you can try clearing your browser, refresh and Login again to JotForm,

    Please try. If you still have concern please post here.

    jcm0731 

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    Answered by donald_hurren on March 11, 2012 at 08:25 PM
    Everything is grayed out and I could see everything yesterday.
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    Answered by jcm0731 on March 11, 2012 at 08:34 PM

    donald_hurren,

    Please try logout from JotForm.
    Close your browser.

    Then Login back using this link

    I can see your forms and even test them.

    jcm0731 

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    Answered by donald_hurren on March 11, 2012 at 08:42 PM
    I can see the submissions but cant access my form. Why are there incomplete payments as you cannot submit form without paying. Is this because of banking issues or the waiting period of paypal?
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    Answered by jcm0731 on March 11, 2012 at 08:53 PM

    May I ask for the URL or ID of the form you are having this issue?
    The last form I saw that you created is consists only of a SUBMIT button with E-mail notification address to you.

    jcm0731