What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Failure to load captcha and calender images

    Asked by CreativeProductions on March 11, 2012 at 08:31 PM

    Hi guys,

     

    Sorry to bother you, Just wondered if you could help with a little problem I'm having. I've just started using your service and really think I'll be using you for some time to come. Fingers crossed I get the clients in.

     

    I'm having a little isse with the image loading of the 'Catcha' and calender select button. I've used the secure option and embeded with iFrame. Hope you can help.

     

    Kind Regards,

    Adam

    Page URL:
    http://websolutions.creative-productions.co.uk/designenquiry.htm

    Screenshot
  • Profile Image

    Answered by jcm0731 on March 11, 2012 at 08:36 PM

    Adam,

    You are correct, there seems to be a delay in loading the Captcha image.
    Let me check this Form.

    Please wait a while. I will get back to you.

    jcm0731 

  • Profile Image

    Answered by jcm0731 on March 11, 2012 at 08:47 PM

    Adam

    Please check first this similar issue and solution to your JotForm.
    It could be the web code conflict that is causing the render issue on images on your forms.
    As suggested in the link, try the EMBED option when embeding your form.

    Please try. if you still have issue post back here.

     jcm0731

  • Profile Image

    Answered by CreativeProductions on March 11, 2012 at 09:29 PM

    Wow super-quick response. Thanks John.

     

    I had a little play around with your suggestions. I had the same thing with simple 'embed' when the secure function was checked. It seems it's the 'secure' function.

    Both iFrame and Embed work fine when 'secure' is unchecked.

     

    Thank you,

    Adam

  • Profile Image

    Answered by jcm0731 on March 11, 2012 at 09:43 PM

    We are here to assist you on JotForm Adam.
    I just checked your Forms URL and they work great.

    Should you require more assistance later, please contact us.

    jcm0731