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    Submission emails going to Main Account holder email instead of sub account user

    Asked by MSEMidwest on May 10, 2016 at 01:51 PM

    I am a sub user to our jot form account and seem to be having an email problem.

    I cloned an existing form and made modifications.  I updated the emails with my email address but every time I test the form, the emails are going to the person who holds the account.  I deleted all listed emails and it still doesnt work  

    Can someone take a look at this for me?


    Steve Miller



    Email addresses

    Main account holder:  jeff.young@msecorp.net

    sub account user:  steven.miller@msecorp.net




    Page URL:

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    Answered by KadeJM on May 10, 2016 at 03:19 PM

    If I understand you correctly you have made this cloned form of the original then changed the email notification to use your own email address for your subaccount correct?

    When I checked it I do see you and one other person listed on the email notifications.

    How exactly are you testing it when it is arriving at the main account holders address? 

    Are you filling in the form and submitting it? Or are you using the test button?

    Please see https://www.jotform.com/help/314-How-to-Properly-Change-and-Test-a-New-Email-Recipient-Address for further details.

    If you are still having a problem though then do let us know.