- sixthmanbasketballAsked on May 10, 2016 at 02:16 PM
i had the free jotform account
i have now upgraded
i have 29 pending submissions
when i submit them the payment is not being processed thru paypal
i have contacted paypal
i need to know what the benefit is of jotform and how to prevent unprocessed payments in the future
- HubersonAnswered on May 10, 2016 at 03:48 PM
Although JotForm provides several ways to collect payment from forms, it does not process the payment itself.
One possible cause of payment processing failure is wrong Credit Card/Billing credentials. Since you have already contacted PayPal about this, you might want to wait a response from them.
Note that a payment might have been processed and you still have it displaying as incomplete in your JotForm account. This happens if Instant payment notification (IPN) is disabled from your PayPal account - Paypal-Incomplete-Payments.