account upgrade, payments in limbo

  • Profile Image
    sixthmanbasketball
    Asked on May 10, 2016 at 02:16 PM

    i had the free jotform account

    i have now upgraded

    i have 29 pending submissions

    when i submit them the payment is not being processed thru paypal

    i have contacted paypal 

    i need to know what the benefit is of jotform and how to prevent unprocessed payments in the future

  • Profile Image
    Huberson
    Answered on May 10, 2016 at 03:48 PM

    Although JotForm provides several ways to collect payment from forms, it does not process the payment itself.

    One possible cause of payment processing failure is wrong Credit Card/Billing credentials. Since you have already contacted PayPal about this, you might want to wait a response from them.

    Note that a payment might have been processed and you still have it displaying as incomplete in your JotForm account. This happens if Instant payment notification (IPN) is disabled from your PayPal account - Paypal-Incomplete-Payments.

     - Enable Paypal Instant Payment Notification