What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    account upgrade, payments in limbo

    Asked by sixthmanbasketball on May 10, 2016 at 02:16 PM

    i had the free jotform account

    i have now upgraded

    i have 29 pending submissions

    when i submit them the payment is not being processed thru paypal

    i have contacted paypal 

    i need to know what the benefit is of jotform and how to prevent unprocessed payments in the future

    account upgrade in Submissions JotForm pending jotform account
  • Profile Image

    Answered by Huberson on May 10, 2016 at 03:48 PM

    Although JotForm provides several ways to collect payment from forms, it does not process the payment itself.

    One possible cause of payment processing failure is wrong Credit Card/Billing credentials. Since you have already contacted PayPal about this, you might want to wait a response from them.

    Note that a payment might have been processed and you still have it displaying as incomplete in your JotForm account. This happens if Instant payment notification (IPN) is disabled from your PayPal account - Paypal-Incomplete-Payments.

     - Enable Paypal Instant Payment Notification