What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't login in account and not getting emails from form submissions.

    Asked by Randy  on May 10, 2016 at 05:01 PM

    Can't login in account and not getting emails from form submissions.

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    JotForm Support

    Answered by BDAVID on May 10, 2016 at 06:07 PM

    Your account username is: JonkerSurveys

    The associated email address is: randy@jonkersurveys.com

    If you forgot your password, click on the "Forgot password?" link, and the instructions will be sent to the associated email address.

    On regards of the notifications not being received, please check your spam folder, also make sure to setup your notification properly, since the recipients are missing: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    If the issue still persist, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:


    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com