EU Account: Changes on the form are not being applied when the form is loaded in preview mode or a new tab.

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    Asked on May 10, 2016 at 05:18 PM

    Hi there, I have used one of your temlates and made changes to it, however when I preview my form most of the changes I have made are notr showing, the same happens when I open a new tab.

    I use firefox and have cleared all the cache - this has not worked

    I have gone into emails and deleted the 1st email set up with the old form description and added a new email set up with the correct information on.  This has not worked either.

    I have sent a text email and the form seems to be coming through to me correctly however I worry when I send the link that my client with see the old form as its showing on my browser.

    Can you help?

    Thanks for all your help so far.


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    Answered on May 10, 2016 at 06:17 PM

    I have checked your form and made some changes, added some text and a text box and when I went to preview the form the changes were not there, I will report this issue to our second level since I have tried using different links to load your form and see if changes are there, you will be notified when this is solved. 


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    Answered on May 10, 2016 at 11:36 PM

    Our admins have informed us that the issue was solved. But we are here to assist you should the problem persist in your end.