What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is Incomplete the same as Pending?

    Asked by earthling on May 10, 2016 at 07:14 PM

    I am seeing 2 incomplete transactions in my account. Are these pending? 

    pending same my account seeing in
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    JotForm Support

    Answered by Chriistian on May 10, 2016 at 09:26 PM

    Yes, they are the same when it comes to submissions. If the user closes the browser or didn't settle the payment after being redirected to the Payment Page, then their payment will be treated as "incomplete", while their submission will be "pending." This means that all incomplete payments can be called as pending submissions since they will not be treated as a regular submission unless the payment is completed.

    Please note that completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    For more information on Incomplete Payments, please check out this guide: How to View Incomplete Payments