Is Incomplete the same as Pending?

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    Asked on May 10, 2016 at 07:14 PM

    I am seeing 2 incomplete transactions in my account. Are these pending? 

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    Answered on May 10, 2016 at 09:26 PM

    Yes, they are the same when it comes to submissions. If the user closes the browser or didn't settle the payment after being redirected to the Payment Page, then their payment will be treated as "incomplete", while their submission will be "pending." This means that all incomplete payments can be called as pending submissions since they will not be treated as a regular submission unless the payment is completed.

    Please note that completing a submissions will NOT process any payment as there was no payment information to begin with. The system will simply treat this as a regular submission so it can be included on form reports, and that email alerts can be fired off as usual.

    For more information on Incomplete Payments, please check out this guide: How to View Incomplete Payments