- edshostAsked on May 10, 2016 at 07:36 PM
We are experiencing problems with the email forwarding of submitted forms. The form is on http://www.sylvanlakervpark.com/pricing-and-reservations/ and the information is captured correctly. However, the notification is not going through for email@example.com and firstname.lastname@example.org
Can you please look into why this is happening?
- JotForm SupportChriistianAnswered on May 10, 2016 at 09:40 PM
I checked the mail logs and it appears that the email notifications failed to send to email@example.com and no email was ever sent to firstname.lastname@example.org. However, both email address doesn't seem to be in the bounce list so you should be receiving the email notifications successfully.
I see that you have three email recipients under one notification. To resolve the issue, can you please try creating a separate notification for each email recipient instead? That way, you will have three notifications for the three address.
If the issue still persists after, please let us know.