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    Form email notification issue.

    Asked by edshost on May 10, 2016 at 07:36 PM

    We are experiencing problems with the email forwarding of submitted forms. The form is on http://www.sylvanlakervpark.com/pricing-and-reservations/ and the information is captured correctly. However, the notification is not going through for sylvanlakervpark@telus.net and pinkertam@hotmail.com

    Can you please look into why this is happening? 

     

     

    Page URL:
    http://www.sylvanlakervpark.com/pricing-and-reservations/

    Screenshot
    notification issue JotForm uploads hotmail png
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    JotForm Support

    Answered by Chriistian on May 10, 2016 at 09:40 PM

    I checked the mail logs and it appears that the email notifications failed to send to sylvanlakervpark@telus.net and no email was ever sent to pinkertam@hotmail.com. However, both email address doesn't seem to be in the bounce list so you should be receiving the email notifications successfully.

    I see that you have three email recipients under one notification. To resolve the issue, can you please try creating a separate notification for each email recipient instead? That way, you will have three notifications for the three address.

    If the issue still persists after, please let us know.