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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facebook embedded form not sending email notifications

    Asked by alchemyad on May 10, 2016 at 10:11 PM

    Already checked the recipient email and they are all correct. Please advise. 

    Lester

    Page URL:
    https://www.facebook.com/alchemyad/app/684336108254110/

    FB email form embedded after
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    JotForm Support

    Answered by Kiran on May 10, 2016 at 10:47 PM

    I've checked the email history log of your account and see that the notification is sent from our end without any issue. Please see the screenshot below:

    Could you check if the emails are being landed in Spam/Junk folder? Please try adding JotForm email address/IP address to the whitelist. I've checked the email addresses in our bounce list and see that they are not listed in it.

    We also request you to refer to the guide below that can help you to troubleshoot email delivery issues.
     

     

    Please get back to us if the issue still persists. We will be happy to assist you further.