Facebook embedded form not sending email notifications

  • alchemyad
    Asked on May 10, 2016 at 10:11 PM

    Already checked the recipient email and they are all correct. Please advise. 

    Lester

    Page URL: https://www.facebook.com/alchemyad/app/684336108254110/
  • Kiran Support Team Lead
    Replied on May 10, 2016 at 10:47 PM

    I've checked the email history log of your account and see that the notification is sent from our end without any issue. Please see the screenshot below:

    Facebook embedded form not sending email notifications Image 1 Screenshot 20

    Could you check if the emails are being landed in Spam/Junk folder? Please try adding JotForm email address/IP address to the whitelist. I've checked the email addresses in our bounce list and see that they are not listed in it.

    We also request you to refer to the guide below that can help you to troubleshoot email delivery issues.
     

     

    Please get back to us if the issue still persists. We will be happy to assist you further.