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  • Profile Image

    Need form to submit fields to email rather than sending to paypal

    Asked by jammiman on May 11, 2016 at 01:11 AM

    My form:

     

    https://form.jotform.com/61257480759162

     

    I would like the form to work exactly as it currently does BUT I want the 'submit' button at the end to send the collected data to an email address for preorders. The client is not ready to accept payments at this time. I really like the auto populating product fields as they are now though.

    Page URL:
    https://form.jotform.com/61257480759162

    Screenshot
    email fields to email authorization only payment authorizatio
  • Profile Image
    JotForm Support

    Answered by jonathan on May 11, 2016 at 01:49 AM

    I think what you were looking for was the Authorization Only payment option.

    Check the user guide here: How-to-Enable-Payment-Authorization

    When this option is ON on your Paypal integration, you can delay the payment process at a later time -- when you need it.

    Hope this help. Let us know if this is not the solution.

    Regards

  • Profile Image

    Answered by jammiman on May 11, 2016 at 02:45 AM
    Jonathan,
    Thanks for getting back to me so quickly! Please forgive my ignorance, this
    is all new to me. My goal here is to have a form where users can choose
    how many of each specific product they want, have the totals auto populate,
    then send the user information and order information to an email address.
    Right now, after choosing 'authorization' nothing seems to have changed in
    the process. When I click submit, it either locks up (when tested on the
    site) or brings me to paypal when I test it in preview mode. Is there a
    less complicated way to get the functionality of a shopping cart without
    having to deal with any kind of checkout?
    Ben
    ...
  • Profile Image
    JotForm Support

    Answered by beril on May 11, 2016 at 03:16 AM

    I've cloned and tested your form. I am able to reproduce the same issue that you’re having. When I submit the form it redirects to PayPal instead of Thank you Page. Can you also try to make the arrangements as you see below on your PayPal account?

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by jammiman on May 11, 2016 at 01:44 PM
    Again, thaks for getting back so quickly. My problem is this is a site for
    a client, not for me. She doens't have a paypal account and she doenst
    want to accept payment. I entered in my personal paypal account info just
    to test the process, but now i'm sort of stuck with it because of that
    'products' section.
    I just want the functionality of the form as is, but without entering any
    type of paypal information at all, is this possible with your software?
    Thanks,
    Ben
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on May 11, 2016 at 02:11 PM

    If you do not wish to charge your users, you can just use the "Purchase Order" field, that will still allow you to setup products the same way in the Paypal integration.

    The Purchase Order is usually used for payments made by check or other manual methods. 

    Here's how to set it up:

    1. First, select the payment field you have added, click the "x" button to remove it (this is because you cannot add more than 1 payment field in your form).

    2. You will then be prompted if you would like to keep the products, I presume the answer is "Yes" for you.

    3. Then just drag and drop the payment field "Purchase Order" on your left side page.

    4. It will automatically load the products you have previously setup (assuming you have clicked "Yes" when asked if you want to keep the products). You will also see that the payment wizard will open, you can set it up again and check your products. Here there's NO 3rd party payment processor involved, so there's no actual payment being made.

     

    Here's my test form: https://form.jotform.com/61315476236960. You can try making a test submission.

    Let us know if that's what you are looking for.

  • Profile Image

    Answered by jammiman on May 11, 2016 at 03:44 PM
    Now you've gone and done it, you've solved all my problems! Thanks so much
    Jonathan, awesome customer service, I'll use your software from now on. I
    really appreciate it,
    Ben
    ...
  • Profile Image

    Answered by jammiman on May 11, 2016 at 03:44 PM
    actually, I take it back. I am having one last issue. When I test the form
    in preview, it works. I can successfully submit and i receive the order
    email:
    https://form.jotform.com/61257480759162
    But when I test it on my wordpress site, i locks after 'submit' is hit:
    http://uveetoys.com/order-form/
    Any ideas?
    Ben
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 04:14 PM

    I tested your embedded form and was able to recreate the issue.  Try replacing the Wordpress plugin embed code with your forms iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    If that does not work, let us know and we will be happy to have another look.

     

  • Profile Image

    Answered by jammiman on May 11, 2016 at 05:44 PM
    I believe this solved the problem, the form seems to be submitting
    correctly now. Thanks again for all your help.
    Ben
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 06:10 PM

    Glad to hear it! If there is anything else we can assist you with, let us know and we will be happy to help.