Unable to revert back to default thank you message.

  • phcoralbleachingwatch
    Asked on May 11, 2016 at 1:50 AM

    I just changed the Thank You page to a website URL on the builder, but now I cannot change it back. Please help!

  • Ashwin JotForm Support
    Replied on May 11, 2016 at 2:09 AM

    Hello,

    Do you mean to say that you want to again display the default thank you message?

    You need to just click on the "USE DEFAULT PAGE" button and that will restore the default thank you message. Please check the screenshot below:

    Unable to revert back to default thank you message Screenshot 20

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • phcoralbleachingwatch
    Replied on May 11, 2016 at 9:45 AM

    I did that several times, but the 'Save Changes' button doesn't seem to work. I click it, exit the thank you page and it just shows this:

    Unable to revert back to default thank you message Screenshot 30

    I also submitted a few responses to check if it indeed reverted back to the default page, but it hasn't. It now just directs to a blank page (see attached).Unable to revert back to default thank you message Screenshot 41

  • David JotForm Support Manager
    Replied on May 11, 2016 at 10:59 AM

    Try the following:

    1) Clear your forms cache: https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache 

    2) Clone your form: https://www.jotform.com/help/27-How-to-clone-an-existing-form-from-your-account 

    3) Set the default Thank You page on it:

    Unable to revert back to default thank you message Screenshot 20

    Let us know if you need more help.

  • phcoralbleachingwatch
    Replied on May 12, 2016 at 12:44 AM

    Excellent. Clearing the cache worked. Thank you!

  • Elton Support Team Lead
    Replied on May 12, 2016 at 2:56 AM

    Glad my colleague's solution worked for you.

    If you have any other questions, feel free to open a new thread.

    Regards!