What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Changes do not appear in the published form.

    Asked by BP2024 on May 11, 2016 at 04:27 AM

    Hello,

    I have made changes to our form, but the changes do not appear in the published form.

    In particular, I have set some fields to be required, but the form still displays them as not required. When filling out and submitting the form, an error is generated, indeed requiring those fields to be filled in.

    Likewise, I have added a "clear form" button using the settings and it appears in the form builder, but does not appear in the published form.

    I have tried "publish", I have tried in a different browser, using "private mode" (to avoid cookie-related issues).

    What should I do?

    Thank you,

    Laurent

    Form Builder publish settings different
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:05 AM

    We apologize for the inconvenience. Earlier, we had an issue where there is a delay in data replication between our servers in US and EU, so changes to forms might not be instantly applied. However, I would like to inform you that the issue has already been fixed.

    I checked your form on the preview and also on the form builder, and they seem to be updated correctly now.

    Please check on your end and let us know if the issue still persists.

  • Profile Image

    Answered by cuno on May 11, 2016 at 05:13 AM

    Hi

    Obviously, the problem isn't fixed. I have the same problem.

    I'm working on a form (ID: 61311522360340) and I did some changes on the form (Style, new form element Titel). These changes are viewable in the preview but they don't show up in the browser.

    Hope you can solve this problem.

    Kind regards.
    Cuno

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:19 AM

    Hello @Cuno. To better assist you with your concern, I have moved your question to a new thread. We will be answering your concern there. You can check that thread by following this link: https://www.jotform.com/answers/836681 
    Regards.

  • Profile Image

    Answered by charlottemacs on May 11, 2016 at 05:22 AM

    This is also a problem for me. The changes are not being seen in the form>

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on May 11, 2016 at 05:35 AM

    Hi @charlottemacs, I have moved your concern on a separate thread so we can better assist you. You can check the thread here: https://www.jotform.com/answers/836692. We will attend to your concern on that thread accordingly. Regards.

  • Profile Image

    Answered by BP2024 on May 11, 2016 at 07:11 AM

    Thank you for the prompt reply.

    Would this data replication "potential problem" be alleviated by NOT checking "store my data only in Europe"?

  • Profile Image
    JotForm Support

    Answered by EltonCris on May 11, 2016 at 09:09 AM

    @BP2024

    You're from EU so your form submissions data are stored on EU servers by default because this is required by EU safe harbor data protection law.

    You can transfer your form submissions data back to US server but I don't think it would alleviate the problem because you will always be redirected to EU.jotform.com domain due to your location.

    Anyway, I'm sure this is only a temporary problem due to the server switch recently. This also usually resolves by itself.

    If you continue to encounter problems like this, make sure to let us know.