My colleagues cannot login using my credentials

  • naxa
    Asked on May 11, 2016 at 5:59 AM

    Buongiorno,

    stiamo riscontrando dei problemi:

    - Quando effettuiamo l'accesso usando le nostre credenziali (USERNAME: naxa PASSWORD: naxaform2016) non riusciamo ad entrare. Io ci riesco misteriosamente dal mio computer ma i miei colleghi no

    - Abbiamo effettuato delle modifiche a un form. Quando entro nel modulo risultano effettuate ma quando le pubblico su un sito, usando il codice embedded, non risultano quelle modifiche. Com'è possibile? Si tratta del form ATAL - Vanes che ho pubblicato a questa pagina http://atalgrafiti.com/en/vanes.asp
    Page URL: http://atalgrafiti.com/en/vanes.asp
  • Welvin Support Team Lead
    Replied on May 11, 2016 at 7:36 AM

    Well, your colleagues have to make sure that they have entered the correct username and password. Please note that the password is case sensitive. If they still cannot log in, please try to reset your password and share them the new one.

    Also, note that you can share your forms with your colleagues by just adding them as your sub-account user. Here's how: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User.

    Let us know if you need further help with this.

     

    Your issue with the form changes has been moved here: https://www.jotform.com/answers/836743.