What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why don't the radio buttons work on the live website?

    Asked by sccprudolph on May 11, 2016 at 06:14 AM

    I can't select any of the radio buttons from the form on my live website, even though it appears to work in the editor.

    Page URL:
    http://www.schoolchristmascardproject.org.uk/register.html

    radio buttons select form on radio buttons not working embed form
  • Profile Image
    JotForm Support

    Answered by Jan on May 11, 2016 at 08:09 AM

    I was able to replicate the issue. However, when I checked the form's direct URL, the issue is not happening.

    It is possible that there are script conflicts between the form and the webpage. Please try to re-embed the form using the iframe method. Here's a guide: Getting-the-Form-iFrame-Code

    Let us know if the issue persists. Thank you.