What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I keep pressing downgrade but it won't downgrade my account to the free version

    Asked by theagencyatuf on May 11, 2016 at 11:11 AM
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    JotForm Support

    Answered by Kiran on May 11, 2016 at 11:44 AM

    I see that the subscription of your account is already cancelled and it is scheduled to downgrade to Free subscription by May 12, 2016. Please be noted that the account will be holding Bronze subscription till the next billing date and then downgrades to Free. 

    Please let us know if we can be of any further help. Thank you!