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    E-mail addresses not being captured

    Asked by brewerth on October 29, 2010 at 11:35 AM

    I have a contact form and the last field is e-mail address. A user can easily TAB through the form entering all the data. However, when they hit TAB after they enter their e-mail, to get to the CAPTCHA, in almost all instances, their e-mail disappears and is not recorded unless they go back and manually enter it again.

    This is obvioulsy a huge problem as I already have about 400 submission and the vast majority are missing e-mails.

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    JotForm Founder

    Answered by aytekin on October 29, 2010 at 03:10 PM

    I'm pretty sure it is happening because of one of the conditions.

    I think the solution might be to make that email question non-required.