What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why are my forms disabled?

    Asked by c5sunday on May 11, 2016 at 11:20 AM

    Why are my forms disabled? Please let me know.. 

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    JotForm Support

    Answered by Charlie on May 11, 2016 at 12:05 PM

    Your forms were disabled because your account was autosuspended.

    This is because you have a form that is asking for log in credentials. Below is a screenshot of it. We do not allow users to collect these kind of information, JotForm forms are designed to work as a log in system. Forms like this is highly suspicious as a phishing page which violates our terms of use.


    Please check our terms page here: http://www.jotform.com/terms/. Please do read the section "Phishing" and "Collecting Sensitive Information". We have an anti-Phishing system and a dedicated team of manual reviewers to check our users forms, violations will lead to account suspension and possible for a permanent IP ban.

    For now, I have deleted that form and re-activated your account, please edit your forms and avoid creating similar forms that violates our terms if you wish to continue to using our form builder. Please also make sure that deleted forms that violated our terms are "Purged" in the "Trash" folder. Thank you.