Thank you page not displaying in full

  • Profile Image
    Asked on May 11, 2016 at 11:25 AM

    I have a problem whereby when using Embed code, the thank you page is cut off. I also noticed in the forum the solution would be to use IFRAME. However using IFRAME with fixed width, you end up with a large whitespace area in the bottom. Is there a solution for this?

  • Profile Image
    Answered on May 11, 2016 at 12:21 PM

    I have cloned your form and submitted my cloned form. Thank You  page of standalone form looks like this. 

    Thank you page looks exactly the same as thank you page on screenshot you provided, it is not cut off. 

    Do you want to increase width of your Thank You page so that gray background part is not visible?

    You can try to increase with of your form to 1200 px to see if that will resolve your issue.

    Of you can set background color of your form to be transparent inside of Form Designer.

    Here is my demo form: 

    Feel free to clone it.

    If I did not understood you correctly, please explain in more details what you are trying to achieve.

    Let us know if you need further assistance.  

  • Profile Image
    Answered on May 11, 2016 at 10:32 PM

    Thank you for troubleshooting this. I am using the form that you have cloned and it works, but I find it surprising that my original form still doesn't work although I made some changes. However thank you for solving this.

  • Profile Image
    Answered on May 11, 2016 at 10:54 PM

    Thank you for keeping us posted, ganeenet.

    There might have been a minor glitch on how the thank you page loaded when you submitted the form as I also could not find any reason for it to be cut off. However, we're glad that BJoanna's solution works for you.

    If you have other questions, please do let us know.