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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can't drag and drop in Google Chrome

    Asked by mbstrainingclub on May 11, 2016 at 11:31 AM
    I am having some major technical issues. Can't drag and drop and I tried ALL of the above
    drag and drop chrome google chrome can't drag and drop unable to drag drop
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    JotForm Support

    Answered by Jan on May 11, 2016 at 12:28 PM

    Are you using a Windows 8 touchscreen laptop? If yes, then the solution is to disable the touchscreen support in Google Chrome. Here's how:

    1. Go to the address bar and type "chrome://flags/".

    2. Look for the "Enable touch events". Click the drop down and choose "Disabled".

    Hope that helps. Thank you.

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    Answered by mbstrainingclub on May 11, 2016 at 03:36 PM

    Ni I am not using a touch screen laptop.

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    JotForm Support

    Answered by david on May 11, 2016 at 03:59 PM

    There may be something in the browser itself blocking our resources.  An addon, adblocker, something of that nature.  Can you try from a FireFox or a fresh copy of Chrome?

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    Answered by boldidea on July 20, 2016 at 04:29 PM

    I'm having the same issue. I've disabled touch events in chrome://flags and still cannot drag and drop. I'm running a Chromebook Pixel 2, so Firefox is not an option.
    Please advise.
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    JotForm Support

    Answered by jonathan on July 20, 2016 at 05:47 PM

    @ boldidea

    We will resolve your concern separately here https://www.jotform.com/answers/887214