What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you help me get back into my account?? (Please!!)

    Asked by Laura  on May 11, 2016 at 12:30 PM

    We use jot form at my office, where I very recently began working. Last month, I was able to login and use jotform with the given username and password provided to me by the past office manager. I tried to login today and it says "Invalid username." It sent reset directions to the account's email, but the email belongs to the girl who no longer works here. Can you please assist me in getting back into our account? It is crucial that I am able to log in today. I don't know if that helps or not! Thank you for any assistance you can give.

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    my account JotForm office assistance and
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    JotForm Support

    Answered by Kiran on May 11, 2016 at 12:52 PM

    I see that your account cati is active and seems to be in good shape. Could you check if the password is correct and has not been changed recently? If you want to reset the password, you may request for a password reset from the login screen so that the reset instructions shall be sent to the account registered email address.

    Hope this information helps!