What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notification

    Asked by designer47 on May 11, 2016 at 12:37 PM

    can y help me please?


    i dont recieve thf rom in my email



    Page URL:

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    JotForm Support

    Answered by Jan on May 11, 2016 at 01:14 PM

    Your email address is not in the bounce list. I have checked the mail logs and I can see that the submissions were sent successfully.

    I've checked the email notification settings and I can see that it is configured properly. 

    Please check your spam/junk folders. Please check if there are any spam filters on your email program or email client. You can also try whitelisting JotMail IP addresses.

    Related guide: How to setup email alerts to prevent email bouncing related issues

    Let us know if you need any help. Thank you.