What happens if we go over account limits

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    ryanjl
    Asked on May 11, 2016 at 01:18 PM

    Hello,

    I am currently using the free version of JotForm. I will use it to get applications for a program I run. I don't anticipate more than 100 submissions a month (likely 20 or less), but just curious - what happens if my page views or submissions go over the free limit? Does the form shut down for the rest of the month?

    Thanks so much!

    Ryan

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    david
    Answered on May 11, 2016 at 01:26 PM

    If you are on the Free Plan and you go over the given 100 Submissions Limit then your forms would become disabled until you either waited for the free plan to reset on the first of each month or by upgrading your account plan to Bronze or higher depending on your needs.

    Please note that once you get close to your limit a notice would be sent out to you ahead of time to serve as a warning that you are about to hit your plan limitation. You can compare the different plans and their limits per each plan level here:

    Http://www.jotform.com/pricing

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    ryanjl
    Answered on May 11, 2016 at 01:44 PM
    New response received
    Perfect! Thanks for clarifying this so quickly.
    Best,
    Ryan
    --
    *Ryan Lawrence*
    Crowdfunding Manager
    Development and Alumni Relations
    UC Berkeley
    510-643-2285
    crowdfund.berkeley.edu
    ...
  • Profile Image
    david
    Answered on May 11, 2016 at 01:52 PM

    Very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.

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    ryanjl
    Answered on May 11, 2016 at 02:44 PM
    New response received
    Hi David,
    ...
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    david
    Answered on May 11, 2016 at 02:45 PM

    Hi, what can we do for you?

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    ryanjl
    Answered on May 11, 2016 at 03:44 PM
    New response received
    Hello! My submission page is not displaying correctly. It should like the
    screenshot on the right, but instead is looking like the screenshot on the
    left. Any ideas why this is happening?
    [image: cid:image002.jpg@01D1AB75.FA302E80][image:
    cid:image001.jpg@01D1AB75.FA302E80]
    --
    *Ryan Lawrence*
    Crowdfunding Manager
    Development and Alumni Relations
    UC Berkeley
    510-643-2285
    crowdfund.berkeley.edu
    ...
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    david
    Answered on May 11, 2016 at 03:50 PM

    Screenshots included in emails responses do not go through.  They need to be attached directly to the forum thread.  Here is more information on how to do so:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    As far as I can tell though, the submission page should be displaying properly.