What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    What happens if we go over account limits

    Asked by ryanjl on May 11, 2016 at 01:18 PM

    Hello,

    I am currently using the free version of JotForm. I will use it to get applications for a program I run. I don't anticipate more than 100 submissions a month (likely 20 or less), but just curious - what happens if my page views or submissions go over the free limit? Does the form shut down for the rest of the month?

    Thanks so much!

    Ryan

    free version Submissions JotForm thanks form shut down
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 01:26 PM

    If you are on the Free Plan and you go over the given 100 Submissions Limit then your forms would become disabled until you either waited for the free plan to reset on the first of each month or by upgrading your account plan to Bronze or higher depending on your needs.

    Please note that once you get close to your limit a notice would be sent out to you ahead of time to serve as a warning that you are about to hit your plan limitation. You can compare the different plans and their limits per each plan level here:

    Http://www.jotform.com/pricing

  • Profile Image

    Answered by ryanjl on May 11, 2016 at 01:44 PM
    New response received
    Perfect! Thanks for clarifying this so quickly.
    Best,
    Ryan
    --
    *Ryan Lawrence*
    Crowdfunding Manager
    Development and Alumni Relations
    UC Berkeley
    510-643-2285
    crowdfund.berkeley.edu
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 01:52 PM

    Very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.

  • Profile Image

    Answered by ryanjl on May 11, 2016 at 02:44 PM
    New response received
    Hi David,
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 02:45 PM

    Hi, what can we do for you?

  • Profile Image

    Answered by ryanjl on May 11, 2016 at 03:44 PM
    New response received
    Hello! My submission page is not displaying correctly. It should like the
    screenshot on the right, but instead is looking like the screenshot on the
    left. Any ideas why this is happening?
    [image: cid:image002.jpg@01D1AB75.FA302E80][image:
    cid:image001.jpg@01D1AB75.FA302E80]
    --
    *Ryan Lawrence*
    Crowdfunding Manager
    Development and Alumni Relations
    UC Berkeley
    510-643-2285
    crowdfund.berkeley.edu
    ...
  • Profile Image
    JotForm Support

    Answered by david on May 11, 2016 at 03:50 PM

    Screenshots included in emails responses do not go through.  They need to be attached directly to the forum thread.  Here is more information on how to do so:

    https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

    As far as I can tell though, the submission page should be displaying properly.