JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Do you mean to ask about the payment sent through your JotForm to you? If so, please be noted that JotForm will not process any of your payments directly. We only send the payment information to the Payment gateway that you have integrated on your JotForm. Based on the response we received from the payment gateway, the submission is stored in the submissions or incomplete payments. The payments will be received on your account as per the integrated payment gateway terms.
The submissions that are sent through JotForm will be stored in JotForm servers almost instantly and you may check them in the submissions view.
Hope this information helps! If you have any other questions, please let us know. We will be happy to help.