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    Wrong text on email alerts

    Asked by sisty2 on May 11, 2016 at 03:56 PM

    Urgent help needed on sports registration.

    Our sports registrations for Girl's Basketball and Coed Soccer opened today, 5/11. We immediately noticed that the Soccer registrations are coming through as "Girl's Basketball" with the payment for Soccer. However, I have checked and the jot form that I created does say SAA Soccer. I have included the top portion and the bottom portion of the form that a parent sent to us to make us aware of the problem.

    I could not get a screen shot, so I copied and pasted. Sorry, but hope you can see the issue. 

    the forms coming in for Girls Basketball Registration do not have a problem. Only the Soccer Registration. 

    Thank you so much for your help!!


    Girl's Basketball Registration


    Student Athlete Name



    Current Grade






     Notice that the title says “Girls Basketball Registration”


     The Sport is listed correctly in the payment area as Soccer

    Registration Payment


     Soccer Registration Fee (Amount: 60.00 USD)

                    Total: $60.00

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Mike on May 11, 2016 at 04:46 PM

    The issue is related to the templates of the email alerts. In order to fix this, I have updated the email alerts on your 'Fall Sport - Soccer Registration' form.

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by sisty2 on May 11, 2016 at 06:20 PM

    Hi Mike,

    THANK YOU!!!! What a life saver you are for us today. 

    Many, many thanks!


  • Profile Image
    JotForm Support

    Answered by Mike on May 11, 2016 at 06:34 PM

    You are most welcome. Please feel free to contact us anytime if you need any further assistance.