None of my customer's form submissions are being forwarded to my email.

  • dciprinting
    Asked on May 11, 2016 at 4:52 PM

    I can only see them on the jot form website. But I need the form submissions that my customers send to go to my email like they always have been until about 2 weeks ago. Please advise. Thank you. 

    Page URL: http://www.dciprinting.com/order.html
  • victor
    Replied on May 11, 2016 at 5:41 PM

    I have reviewed your email and found it in our bounce list

    None of my customers form submissions are being forwarded to my email Screenshot 30

    I have removed it and you should be able to receive notification with no problems. If you have any problems wiht your email or others, you may always review our bounce list. If you enter your ACCOUNT->SETTINGS, you will see a text box BOUNCE LIST. Just enter the email in question and remove it if it is in the list

    How to Remove Your Email Address from Bounce List

    None of my customers form submissions are being forwarded to my email Screenshot 41

  • dciprinting
    Replied on May 11, 2016 at 5:58 PM

    Hi Victor! Thank you so much for solving this issue for us. We weren't aware there was this bounce list and we'll check this in the future. Thanks again! Have a nice evening!

    - Perla