What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why isn't the next button working?

    Asked by kffdn on March 12, 2012 at 10:21 AM

    I see that you have had multiple inquiries regarding this topic, but with my limited skill, I am having trouble making mine work. Thank you for your patience with a newbie.

     

    Katie

    Page URL:
    http://form.jotform.us/form/20685035911148

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    Answered by pinoytech on March 12, 2012 at 10:32 AM

    Hi,

    Kindly take a look on this link that may help you and guide you on how to used the page break.

    http://www.jotform.com/help/119-Page-Breaks-How-to-Use-Them-Like-a-Pro

    If incase it doesn't work, try to re-embed your form into your website using Iframe. Here's the tutorial on how to get you form's Iframe: http://www.jotform.com/help/148-How-to-get-your-Form-s-Iframe-Code

    Feel free to contact us if need further assistance.

    Thank you!

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    JotForm Support

    Answered by Goldo on March 12, 2012 at 11:02 AM

    It also maybe because you have a condition that prevents it from going to the next page.

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    Answered by kffdn on March 12, 2012 at 03:12 PM
    Hi,
    Thank you for your response. Yes, I have looked at that link before, but it doesn’t tell you how to troubleshoot the problem. The page will still not advance.
    Also, the break is in place, and information below (a page collapse) is showing on an earlier page than it should. Ideas?
    Finally, I removed all conditions for the entire form in case this was affecting the “next” button.
    Thanks for your attention to this matter,
    Katie
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    JotForm Support

    Answered by liyam on March 12, 2012 at 06:02 PM

    Hello Katie.  After you have removed the conditions, was your form able to work on your end?

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    JotForm Support

    Answered by Mike_T on March 12, 2012 at 06:11 PM

    Hello Katie,

    According to my tests, there is some problem with the Primary E-Mail Address field title on your form. I have moved some part of title to the Hover text, and now the Next button is working fine on my test form.

    Please give it a try and let us know if you need any further assistance.

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    JotForm Support

    Answered by Mike_T on March 12, 2012 at 06:14 PM

    Please also note that Form Collapse elements may conflict with Page Break elements, and we can not guarantee that these elements will work together in the same form.