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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditions Keep on Disappearing

    Asked by MUOCredentials on May 11, 2016 at 06:40 PM

    I'm working on a form that's pretty elaborate, and my conditions seem to keep disappearing. I just made a couple small changes to my form, but when I test it out, some conditions I set up some time ago are gone. This has been happening a lot recently. I spend a lot of time setting them up and it's maddening to have to figure out what disappeared and re-do them. 

    I just took a look back at my revisions. I made a couple small changes, but the revision history says things like: '8 minutes ago, 37 changes', '5 minutes ago, 36 changes' No, I did not make 37 changes 8 minutes ago, and 3 minutes later make another 36. 

    Can someone please help me figure out what's going on?

    Thanks,

    Page URL:
    https://form.jotform.com/61047087534153

    disappearing keep thanks 3 and
  • Profile Image
    JotForm Support

    Answered by Mike_G on May 11, 2016 at 07:32 PM

    We would like to apologize for any inconvenience. I made a clone version of your form so I can keep a record of the current conditions in your form. Is that only happening on that specific form or all the other forms on your account?

     

    Also, I just want to ask, are  you the only one who has access to your account?

    I checked your account and I can see that all you forms are shared with another user(sub-user). 

    How-to-Share-Forms-with-a-Sub-Account-User

    I will also clear your form's cache on my end then, let's make an observation on that specific form.

    Thank you.

  • Profile Image

    Answered by MUOCredentials on May 12, 2016 at 05:44 PM
    What I'm seeing is that I'm adding some conditions to autofill an email
    address, and the conditions regarding the type of badge seem to go away.
    The most obvious is that the field "Artist" should only appear when "Type
    of Badge" equals "Talent". I know something is wrong when I preview it and
    the "Artist" field shows up before I've filled in the "Type of Badge".
    When I look at my revision history, I see things like "Just now, 40
    updates", "10 Minutes ago, 38 updates". I didn't make 78 updates in 10
    minutes.
    [image: Inline image 1]
    Please, this is driving me crazy. If there's something I'm doing, please
    let me know. I love JotForm, but the way it handles conditions regularly is
    pretty horrid. This makes it unusable.
    Thanks for your help,
    Credential Team
    Kristin Cheramie / Corey Frey
    Miss Universe 2015
    ...
  • Profile Image

    Answered by victor on May 12, 2016 at 06:03 PM

    Sorry for the inconvenience. Could you please indicate if you are the only one how has access to the form. If not, could you please ask you colleagues if any one else is making adjustments in the form.

  • Profile Image

    Answered by MUOCredentials on May 12, 2016 at 06:44 PM
    I'm looking back at the revision history, and I see this:
    [image: Inline image 1]
    I didn't change any colors. What's going on?
    Also, I didn't answer your other questions:
    It is shared with another sub-user, but he doesn't use it.
    This doesn't seem to happen with my other forms, but I'm not using or
    editing them. I have another account that seems to be fine, as well.
    Thanks,
    Corey
    Credential Team
    Kristin Cheramie / Corey Frey
    Miss Universe 2015
    ...
  • Profile Image

    Answered by MUOCredentials on May 12, 2016 at 06:44 PM
    I looked back and think I figured out why my the first part was happening
    -- I created a second condition that hid the "Talent" field, and it showed
    the field despite the other condition that said to hide it. That isn't the
    way I'd interpret it, but it makes some sort of sense. No it doesn't, but
    whatever.
    Thanks,
    Credential Team
    Kristin Cheramie / Corey Frey
    Miss Universe 2015
    ...
  • Profile Image

    Answered by MUOCredentials on May 12, 2016 at 06:44 PM
    I am the only one who access this. Although I can see that in the past
    there may have been problems that arose because it may have been open in 2
    places.
    Thanks,
    Credential Team
    Kristin Cheramie / Corey Frey
    Miss Universe 2015
    ...
  • Profile Image

    Answered by Huberson on May 12, 2016 at 07:03 PM

     If you have other people accessing the form, it is possible that modifications made are not from your account. 

    To better understand the cause, please limit/remove access to this form from any sub-user. That way, it will be easier to keep track of the changes made to your form. 

  • Profile Image

    Answered by MUOCredentials on May 12, 2016 at 07:44 PM
    No one else access the form.
    Credential Team
    Kristin Cheramie / Corey Frey
    Miss Universe 2015
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on May 12, 2016 at 08:52 PM

    I see that no one else is modifying your form except you. However, I also see from your previous response that it may have been open in 2 places. Indeed this could be the cause of the issues that arose, since having the form builder of a specific form open in two places could affect which version is being saved, and thus affecting the conditions in the process. I would suggest editing your form in only one place at a time so that the form can be saved properly.
    If the issue still persists, please let us know.