What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Encrypted Personal Information

    Asked by kadstudio on May 11, 2016 at 06:46 PM

    I recently had my account suspended because I built a form the collected banking/credit card information which violates the Terms of Use. Needless to say the form has been deleted. However, the form was encrypted so why does that present a security ( phishing ) risk? Is there a way to use a JotForm to collect this type of information? I don't want to create financial transactions, I just wanted to allow our customers to submit form of payment information which we then use in our business management system. Just curious..  Thanks! 

    information JotForm create credit card
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    JotForm Support

    Answered by BDAVID on May 11, 2016 at 07:45 PM

    We simply don't allow collecting that information even if the form is encrypted, the information can be decrypted with the encryption key.

    Let us know if you need anything else, we will be glad to assist you.