What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Cannot reply en email (form) received

    Asked by HannesP on May 12, 2016 at 05:48 AM

    I receive the following error message when i reply on a e-mail (form) received.
    How can i fix it?



    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

      thapelomotswane@gmail.com
        host out.zamailgate.com [85.25.217.135]
        SMTP error from remote mail server after end of data:
        550 A URL in this email (myjotform . com) is listed on https://spamrl.com/. Please resolve and retry

    Thanks,

    Hannes

    email cannot message myJotForm thanks SMTP
  • Profile Image
    JotForm Support

    Answered by beril on May 12, 2016 at 08:22 AM

    This issue might be related to your mail server. To solve that issue, kindly check the guide below:

    https://documentation.cpanel.net/display/CKB/How+to+Keep+your+Email+out+of+the+Spam+Folder

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.