Unread submissions showing in My Forms or in the Inbox

  • johnhercock
    Asked on May 12, 2016 at 9:26 AM

    submissions still showing unread - and some not clearing and showing unsubmited 

  • Jan
    Replied on May 12, 2016 at 10:46 AM

    I believe you are referring to the "Unread Submissions" in the Inbox. If you read the submission in the Inbox, it will be marked as read. 

    In My Forms page, select the form and then click the "Inbox" button.

    Unread submissions showing in My Forms or in the Inbox Image 1 Screenshot 40

    After that, scan the submissions by pressing the next button. The scanned submissions will be marked as read.

    Unread submissions showing in My Forms or in the Inbox Image 2 Screenshot 51

    You can also "Mark all as read" using the "More" button.

    Unread submissions showing in My Forms or in the Inbox Image 3 Screenshot 62

    Hope that helps. If you have any questions, let us know. Thank you.