How can I create a autoresponder emails and notification email

  • Monalina
    Asked on May 12, 2016 at 9:54 AM

    Hi ,

    I am trying to create the autoresponder emails but even if I have found how to do this using your support link: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I still can't find the email option on my account. I am a new user and I am trying your program and I can't see any way how to get to the email option the link is showing ,could you please help me out?

    Jotform Thread 837608 Screenshot
  • Elton Support Team Lead
    Replied on May 12, 2016 at 10:57 AM

    Every form has 1 notification by default and once you add an email field to your form, an autoresponder will be automatically created.

    I just check your form and you have a notification and autoresponder in your form.

    How can I create a autoresponder emails and notification email Image 1 Screenshot 20

    However for your references, here are the guides.

    Create Notification: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Create Autoresponder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you have further questions, let us know.

  • Monalina
    Replied on May 12, 2016 at 12:44 PM
    But where can I edit my autoresponder email.. and I want to add a few
    autoresponder emails to the same form (to the same client) . Is it
    possible to do it with your company? and how can I set it up?
    ...
  • BJoanna
    Replied on May 12, 2016 at 2:07 PM

    Screenshot you provided on your first post is from My forms folder. To edit Autoresponder email and add new one, first you need to open your form inside of Form Builder.

    Inside of My Forms folder select your form and click on Edit Form option.

    How can I create a autoresponder emails and notification email Image 1 Screenshot 40

    Then inside of Form Builder select Email option. To edit your Autoresponder, click on Edit option and to create new Autoresponder email click on Create New Email button.

    How can I create a autoresponder emails and notification email Image 2 Screenshot 51

    When you click on Edit option, Autoresponder email setting window will appear.

    How can I create a autoresponder emails and notification email Image 3 Screenshot 62

    Autoresponder email is sent to user who submitted the form. 

    Hope this will help. Let us know if you need further assistance.