What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I create a autoresponder emails and notification email

    Asked by Monalina on May 12, 2016 at 09:54 AM

    Hi ,

    I am trying to create the autoresponder emails but even if I have found how to do this using your support link: https://www.jotform.com/help/30-Explanation-of-Email-Notification-and-Autoresponder-Settings

    I still can't find the email option on my account. I am a new user and I am trying your program and I can't see any way how to get to the email option the link is showing ,could you please help me out?

    Screenshot
  • Profile Image
    JotForm Support

    Answered by EltonCris on May 12, 2016 at 10:57 AM

    Every form has 1 notification by default and once you add an email field to your form, an autoresponder will be automatically created.

    I just check your form and you have a notification and autoresponder in your form.

    However for your references, here are the guides.

    Create Notification: https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Create Autoresponder: https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    If you have further questions, let us know.

  • Profile Image

    Answered by Monalina on May 12, 2016 at 12:44 PM
    But where can I edit my autoresponder email.. and I want to add a few
    autoresponder emails to the same form (to the same client) . Is it
    possible to do it with your company? and how can I set it up?
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on May 12, 2016 at 02:07 PM

    Screenshot you provided on your first post is from My forms folder. To edit Autoresponder email and add new one, first you need to open your form inside of Form Builder.

    Inside of My Forms folder select your form and click on Edit Form option.

    Then inside of Form Builder select Email option. To edit your Autoresponder, click on Edit option and to create new Autoresponder email click on Create New Email button.

    When you click on Edit option, Autoresponder email setting window will appear.

    Autoresponder email is sent to user who submitted the form. 

    Hope this will help. Let us know if you need further assistance.