EU Server down?

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    anumberofnames
    Asked on May 12, 2016 at 10:14 AM

    Hey there, i cannot receive the templates and myforms function about the url with eu.jotform.com. I get a 403 forbidden. Please repair this.

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    Charlie
    Answered on May 12, 2016 at 11:21 AM

    I'm checking your account but I do not see any forms in your end.

    I presume you are a sub user? Or there are forms shared to your end? If you are seeing 403 forbidden, it is most likely you are viewing a link that is not accessible or you do not have permission to view. You can learn more about shared forms here: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User 

    I'm checking our EU forms and our EU test account and they are all working as expected. I also do not see any other users reporting similar problem.

    Here's a test EU form: https://form.jotformeu.com/61324045309448. It submits successfully.

    Could you please provide us more information about this?

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    anumberofnames
    Answered on May 12, 2016 at 11:47 AM

    Hi there, thanks for the fast response. I miss this form in my account. I build it yesterday. https://form.jotformeu.com/61314570160344

    What happened?

     

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    Charlie
    Answered on May 12, 2016 at 12:14 PM

    Looks like that form was created on a guest account but the email was not added so it didn't automatically transfer on your registered account. I have moved that form to your account, please log out and log back in. You should be able to see the form and the submissions in your "My Forms" list.

    Let us know if you need more help on this.