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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Updated credit card info isn't saving and charging

    Asked by bhaack on May 12, 2016 at 11:56 AM

    getting a message that our credit card charge failed.  we have a new credit card now and I updated my information as well as my email address.  and neither bits of information is working.  HELP!

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    JotForm Support

    Answered by Kiran on May 12, 2016 at 01:10 PM
    I see that our payment system has scheduled to retry to charge in 4 days. You may update the card information by logging into your account of our payment processor Bluesnap.
    Please use the following instructions to log in to your BlueSnap account in order to update your credit card.
    Enter your username: 1367502422772 
    Reset password link has been sent to: bhaacker@renestingprojectinc.org
    (Please note, should the reset password link not work, please try it again using a different browser such as Google Chrome of Firefox)
    Once inside the system:
    * Click the blue hyperlink that says 'Change‘ under the ‘Payment Method’ tab.


    * Click ‘use a new card’ on the top right. Fill in your new credit card info and then click submit. 
    Hope this information helps!