What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Accidental view overload by putting jotform in sidebar on home page

    Asked by WulaDrum on May 12, 2016 at 12:35 PM

    Hi, I didn't know that each page load counted as a view. I just inserted jot form in the sidebar of my home page a few weeks ago, and now every time my website is visited, it's counted as a view. I don't need the form, it's totally extraneous. I will delete the form but am I permanently out of luck now unless I upgrade?

    My forms are disabled right now, but I can't afford the $20/mo payment. Almost all the views were created by one form that was added recently. 

    How do I get back to where I was before??

     

    Thanks!

    John

    Page URL:
    store.wuladrum.com

    JotForm sidebar home putting
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    JotForm Support

    Answered by KadeJM on May 12, 2016 at 01:50 PM

    We understand the frustrations this has caused you involving going over the form views limit for your jotform account even though you've stated this was by accident.

    I can see that you've exceeded the limits by a little under twice the initial free views limit so to resolve this problem I would suggest is that you enable the jotform footer which will lift the form views limits for the time being so that you don't have to worry about it for now.

     

    And then once the new month resets your free plan limit counts you can then choose to hide and remove the footer again at that point if you wish.

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about